Exciting positions within our passenger services department :
From the check-in counter to the lounges, we've got it all for our valued customers.
Check-In, Ticketing, Lost & Found
Thanks to their functions and competence, our Passenger Services professionals are the first point of contact of the passengers with dnata. Therefore, they ensure that passengers leave the counters with an excellent first impression.
At the check-in, your role is to greet passengers in a professional and taylor-made way. From the check-in counters to the boarding gates, you will assist them, and ensure their airport journey is smooth and easy, making it as pleasant as possible. You will also have to ensure that the airlines’ security policies and procedures are strictly applied.
At the Ticketing, you handle the worst-case scenarios, moving passengers to new flights as quickly as possible and with the least possible impact on their experience.
At Lost & Found, you take the time to welcome passengers arriving with missing or damaged baggage. You establish a precise description of the baggage and contact different stakeholders in order to organize the routing of the baggage.
marhaba Services
Our Marhaba lounges are a welcoming place where customers can spend a pleasant moment ahead of their flight, and benefit from food and beverage services. During their stay, you guarantee an experience that lives up to our standards. Through the quality of your service and a personalized approach and positive interactions, you will ensure their overall satisfaction.
You will pay particular attention to our customers’ needs to ensure that they feel welcome and have a pleasant stay. Your role will also include assisting our VIP, First and Business Class passengers through airport formalities with a dedicated limousine service, from check-in to boarding.
