Check-In, Ticketing, Lost & Found

Job insights | dnata Switzerland AG

Check-In, Ticketing, Lost & Found

Check-In & Ticketing : Active 365 days a year, our passengers’ service focuses on the passenger experience throughout their airport journey. Our agents welcome, check in, reroute, and board passengers while respecting our procedures and those of our clients. They also guarantee the dnata brand image and are always professional, even in complex situations. Two closely related divisions work hand in hand to provide a journey as smooth as possible at the airport: the Check-In and Ticketing. Check-in agents are responsible for welcoming passengers at both departure and arrival. Ticketing agents manage delays, passenger accommodation (hotels), transfers and the issuance of refreshment vouchers in the event of disruptions (cancellations, long delays, etc.) in addition to Ticket Sales.

Specific tasks related to the Check-In :

- Welcome/check-in passengers and luggage on the flight using a computerized system while respecting procedures and standards
- Ensure the re-routing of passengers, if necessary, using the systems provided by the companies
- Inform passengers on airport infrastructures, on services offered by dnata and our client companies
- Provide information on the company's loyalty programs
- Check of entry formalities and control of documents (passports, visas, etc.) depending on the destination
- Manage the boarding of passengers in coordination with the crew and the departments concerned
- Disembark passengers and crews
- Transmit the necessary information to the crew
- Respect and ensure compliance with the safety, health and security regulations issued by the Federal Office of Civil Aviation, the airport, the authorities, the client companies and dnata's internal directives.

Specific activities related to Ticketing :

- Create bookings and issue airline tickets
- Collect excess baggage fees
- Carry out refunds
- Assist and inform passengers in case of disruptions (cancellations, delays, etc.) according to their final destination
- Register passengers in a computer system
- Make hotel reservations in case of irregularities
- Issue catering vouchers if necessary
- Organize the transportation of passengers by bus, taxi, when necessary
- Carry out administrative tasks related to ticketing
- Respect and ensure compliance with the safety, health and security regulations issued by the Federal Office of Civil Aviation, the airport, the authorities, the client companies and dnata's internal directives.

Lost & Found : Our Lost & Found division, attached to the Passenger Services department, is responsible for managing baggage reported by the passengers as missing or damaged. Our agents ensure that the airline is notified and have access to state-of-the-art tools to locate the baggage. They coordinate the return of the luggage to the passenger's final destination as soon as possible.

Specific activities related to the service :

- Handling of lost properties/bagages and storage of found objects
- Establishment of reports and required documentation regarding the damage/loss of the suitcases
- Coordination with airlines and partners for the rerouting & delivery of suitcases
- Coordination and proactive contacts with passengers (telephone and emails)
- Respect and ensure compliance with the safety, health and security regulations issued by the Federal Office of Civil Aviation, the airport, the authorities, the client companies and dnata's internal directives.

Nota bene : Any designation of person, status or function in this document refers equally to women or men or to any individual in general without distinction. Further information regarding our job descriptions can be found in our terms of use.