dnata Switzerland AG is a leading provider of ground handling services for commercial aviation at Geneva and Zurich airports.
As part of the world-renowned Emirates Group, we have over 1,100 employees in Switzerland. We operate more than 35,000 flights per year for over 60 airlines worldwide. In addition, dnata welcomes its valued passengers in the marhaba lounges at Geneva and Zurich airports.
To strengthen our team, we are looking for a person in the Administration at Zürich Airport (Kloten) – ZRH.
- Develop and manage departments’ training plans in the area of Passenger Services and Cargo Services. Ensure accuracy and on time updates of the mandatory training documentation, e.g. syllabus, methodology, handouts, tests and check lists
- Select and provide technical and Subject Matter Supervision and support for the departments’ trainers
- Maintains close collaboration and strong communication with the internal and external stakeholders across the dedicated business areas and ensure regular feedback between operational departments and training team
- Actively participate in the risk and quality assessments and if required, report on critical KPIs related to regulatory and mandatory training
- Maintain training inventory. Actively manage dnata CH course catalogue and use available ERP and LMS systems to effectively administer training courses, planning, delivery and records
- Perform regular quality checks of all educational programs and materials including training and methodology, incl. syllabus, tests
- Participate in audit preparation, execution and completion
- Participates in Corporate projects as agreed with the Corporate Training Manager and as per current business requirements to support training harmonization across dnata CH and globally
- Occasionally provide trainings in a professional and timely manner in the scope driven by business requirements, including regulatory, mandatory and on job trainings
- Minimum 2 years of experience in an operational role, supervisory or training role
- Cargo and Passenger Services background is a plus
- Must have strong communication skills in English and German, both written and spoken
- Strong communication skills, high personal culture and positive mindset
- Role model and commitment to achieve
- Customer focus and stakeholder management
- Conflict resolution
Your Benefits – What Awaits You at dnata
- Informal, supportive culture – at dnata, everyone matters, no matter your position or background
- Exciting career and development opportunities – shape your future within dnata and the Emirates Group, present in over 35 countries across six continents
- dnata Wellbeing – enjoy free workplace massages and other wellbeing initiatives designed to help you feel your best
- 5 weeks of annual leave to relax and recharge – and 6 weeks from the age of 50!
- Attractive discounts – benefit from special deals at Zurich Airport, partner airlines, and companies such as Swibeco.
- Regular team events – connect with your colleagues outside of work and celebrate success together.
Your Employment Contract
We offer a 80% position.
You can look forward to a varied and responsible role in a dynamic and exciting aviation environment at Zurich Airport – where change is part of everyday life.
Our dedicated team will ensure you quickly feel at home with us.
Are you ready for a new challenge?
Would you like to take off with dnata and celebrate future success together?
Then we look forward to receiving your complete application documents via the “Apply” link below.
Do you want to progress in a dynamic and exciting environment, where team spirit is the leitmotiv ? Then join us ! Apply now as follows:
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dnata Switzerland AG Frachtstrasse 9, OPC 4 PO Box – 103 CH-8058 Zürich-Flughafen
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Route de l’Aéroport 21
PO Box – 196
CH-1215 Geneva Airport
Frachtstrasse 9, OPC 4
PO Box – 103
CH-8058 Zürich-Flughafen
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https://careers.dnata.ch/en/training-officer