dnata Switzerland AG, one of Switzerland’s leading Ground Handler is part of the world-renowned Emirates Group along with world’s fastest growing airline, Emirates. We are proud to be the service provider for numerous international airlines that rely upon our precision and expertise to facilitate a smooth and stress free transition for their passengers and for the secure and timely management of baggage. dnata Switzerland has over 1’200 employees across its Swiss stations. Thanks to our highly skilled teams, we operate over 40’000 flights a year for more than 50 airlines from all over the world, handle over 7 million passengers and almost 85’000 tons of freight a year. In addition, we welcome our valued guests to our state-of-the-art airport lounges at Geneva and Zürich.
To strengthen our team, we are looking for a person in the Administration at Zürich Flughafen (Kloten) – ZRH.
As a Key Account Manager (KAM) / Duty Station Manager (DSM) you will be the key contact for our customers. You will coordinate the implementation and the after sales of handling contracts in Zurich. You will have to ensure a very high customer-service standard on a dynamic customer portfolio. Your mission will be based on an in the field approach and operationally driven, supporting the operational department managers and their teams to deliver the best sustainable service quality possible.
- Handle internal and external communication regarding SGHA/SLA and support implementation of awarded contracts
- Evaluate the SLA performance and prepare KPI reports
- Prepare and organize customer review meetings
- Organize and coordinate customer audits
- Update other departments of any key changes (e.g. documents related to customer standards)
- Check and analyse processes and performance through field activities (checks and inspections)
- Integrate customers’ complaints/compliments and follow-up in the QMS
- Develop new or additional products for your customers
- Analyse performance with department managers and take an active role in the implementation of corrective measures
- Coordinate and support the daily operations in case of an emergency (when acting as Duty Station Manager)
- Must: deep knowledge of airport ground operations and the aviation industry
- You have excellent verbal and written communication skills (English and German command are necessary, French is a plus)
- You are flexible, diplomatic and open to work with different cultures
- You are organized and have a good time management
- You bring a strong customer service accountancy and an affinity for figures
- You are good at presentation, structured and strong in negotiations
- You have an affinity for investigation
- You master IT tools especially MS-Office, Salesforce CRM is an asset
- You are resilient, patient and convince with your positive assertiveness
The job holder reports to the Quality Assurance Manager and is located at Zurich Airport.
Are you ready to take on a key strategic role, help shape the future of resource planning at dnata, and grow with an international aviation leader? Then it's time to get on board.
- A family-like atmosphere across all hierarchy levels
- Career development opportunities within the organization
- Paid internal training programs
- 25 vacation days per year
- Subsidized parking card or ZVV Bonus Pass
- Discounts at Zurich Airport as well as with selected airlines and other partners
We offer a 100% fixed contract.
Take off with dnata and celebrate future successes together with us!
Do you want to progress in a dynamic and exciting environment, where team spirit is the leitmotiv ? Then join us ! Apply now as follows:
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dnata Switzerland AG Frachtstrasse 9, OPC 4 PO Box – 103 CH-8058 Zürich-Flughafen
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Route de l’Aéroport 21
PO Box – 196
CH-1215 Geneva Airport
Frachtstrasse 9, OPC 4
PO Box – 103
CH-8058 Zürich-Flughafen
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https://careers.dnata.ch/fr/key-account-manager-duty-station-manager